Contact / 联系我们
Last updated 2026-09-03 · 最后更新 2026-09-03 · TJ NOVA LTD · Company No. 17308318
Email us / 给我们写信
[email protected] reaches a person. It is the same address for support, refunds, privacy requests, reports and press.[email protected] 是真人收信。客服、退款、隐私请求、举报和媒体都是这个地址。
How fast / 多快回复
| Subject / 事由 | We answer within / 答复时限 |
|---|---|
| Something is broken功能坏了 | 2 working days2 个工作日 |
| Refund request退款申请 | 2 working days2 个工作日 |
| Cash-out question提现问题 | 2 working days2 个工作日 |
| Privacy request (GDPR)隐私请求（GDPR） | 30 days30 天 |
| Complaint投诉 | 5 working days5 个工作日 |
Writing from the email address on your account lets us answer faster, because we can find the order without asking you to prove who you are.用账号邮箱写信我们回得更快——不用先请你证明身份就能找到订单。
Post / 邮寄地址
TJ NOVA LTD, 124-128 City Road, London, EC1V 2NX, United Kingdom. Post is slower than email; use email if it is urgent.TJ NOVA LTD, 124-128 City Road, London, EC1V 2NX, United Kingdom。信件比邮件慢，急事请用邮件。
If you are in crisis / 如果你正处在危机中
Glowtide is not a crisis service and we cannot answer immediately. If you are in danger or thinking about harming yourself, contact your local emergency number or a crisis line in your country now.Glowtide 不是危机干预服务，我们无法即时响应。如果你有危险或有伤害自己的念头，请立刻联系当地急救电话或你所在国家的心理危机热线。